Refund, Return & 7-Day Replacement Warranty

Your Satisfaction & Trust Are Our Top Priorities

7-Day Checking & Replacement Guarantee

Every device purchased from Blue Idea Healthcare comes with an initial 7-day checking warranty. If your product is damaged during transit or has a manufacturing defect, we will replace it promptly.

1. Eligibility for Replacement / Return

To qualify for a replacement or return under our 7-day checking guarantee:

  • The claim must be initiated within 7 days of the delivery date.
  • The item must be in its original condition, including the product box, manual, charging cables, and all attachments.
  • The product must show clear evidence of transit damage or manufacturing defect (e.g., motor not starting, battery failure, missing attachments).

2. What Is NOT Covered

  • Physical damage resulting from dropping, water submersion (for non-waterproof items), electrical power surge, or improper usage.
  • Change of mind after opening, using, or altering the product.
  • Consumable adhesive electrode pads (for TENS units) once unpacked and used for hygiene reasons.

3. How to File a Replacement / Return Request

  1. Take a short video or clear photos demonstrating the issue or defect upon unboxing.
  2. Submit our official Online Return & Refund Form or contact our WhatsApp support team.
  3. Provide your Order ID, contact number, and brief description of the issue.
  4. Our technical support team will evaluate your request within 24 to 48 hours and coordinate the exchange process.

4. Refund Process

In cases where a replacement cannot be provided due to out-of-stock inventory, a full refund will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3 to 5 business days after receiving the returned unit at our facility.